"On Aug 21, 2017 15:37, <121@airtel.com> wrote: Dear Customer,
Greetings from Airtel!
This is in reference to your email regarding claim rejection confirmation for your registered mobile number 9597190478.
At the outset, we regret the inconvenience caused to you in this regard.
As discussed with you on your mobile number 9597190478, we would like to inform you that claim decision solely lies with Insurance Company and they decide as per the description provided by you. Since in this case the description provided by you did not suffice the requirement, hence they rejected the claim.
Case Description:
Place of incident : CHENGALPATTU
Description : Yesterday morning, my phone accidentally slipped from my hand, while taking from my right-hand trouser pocket and the left top screen scattered. While taking the phone from my pocket, it happened in my home. The phone screen is damaged and I attached the photos as well. Please help me on this, only my screen scattered.
IC Decision: Improper handling | No proper care of handset has been taken by insured to safeguard the property.
For claim there is pre-defined process flow. We have to follow the process and the same is already mentioned in T&C. Refer https://www.airtel.in/airtel-secure-terms.
As checked in above concern, the description provided by you did not suffice the requirement, hence insurance company rejected the claim. Please note that the insurance company is the sole decision maker.
Further, we request you to visit the authorized service center to repair your handset. In case, the bill amount by repairing your handset from authorized service center is more than the estimated amount of Rs. 2349/-, we will credit the difference amount to your bank account post verification.
We request your cooperation in this regard.
Thanks for reaching out to us.
Delighted to assist you.
Best Regards, Sumit Kumar Service Specialist Airtel ¿ The Fastest Network"
This email sent to me by Airtel and now they are claiming that they send an email and no such proof they have in their database.
I have given my phone for claiming insurance I.e it fell down from my hand , while giving my phone to the executive the phone had light screen crack but apart from that phone is functioning well and but it was later rejected by insurance company and I received my mobile back and I was shocked to see my screen completely broken and phone is not even working condition and sim tray also missing.
And I asked them to take action on this for that they have asked me to visit the nearest service center, of the amount is more than the Rs.2349, they will credit me the difference but now they are telling they didn't send me such email.
FYI
Further, we request you to visit the authorized service center to repair your handset. In case, the bill amount by repairing your handset from authorized service center is more than the estimated amount of Rs. 2349/-, we will credit the difference amount to your bank account post verification.
We request your cooperation in this regard.
Thanks for reaching out to us.
Delighted to assist you.
Best Regards, Sumit Kumar Service Specialist Airtel ¿ The Fastest Network
