Defrauded by a seller on olx

  • Last Post 15 August 2017
sriramramaswami posted this 14 August 2017

Hi,

I was looking for some used PS4 games and OLX and came across the below ad

https://www.olx.in/item/horizon-zero-dawn-ps4-used-ID1d9YV3.html

I contacted the seller and we struck a deal of 2400 for two games. The seller asked me to make a payment to his paytm number. I did so and he acknowledged it. This was done on august 10 I contacted the seller the next day for tracking details and he did not reply till august 11 night. He said he had shipped it and will send the tracking id the next day.

When I tried to contact him on OLX the next day, again there was no reply. I sent a few SMS and also called him the night of 11th august. I got no response.

On the 13th of august, I got a reply from him saying that he sent the bill copy to me. I said I didn't receive it. After that there was no reply. He acted like he didn't get my message though OLX showed that it was read.

I got a message from the paytm number that I sent the money to asking for who I was and threatened to report me for hacking their paytm account.

I said that I made a transaction to this number and sent proof of the same. The concerned person replied that the account has been hacked by someone.

Now I do not know how to proceed on this. I also do now know where the problem is and who is cheating me. I have proof of the transaction on paytm and screenshots of some of the chat with the user on my phone.

Now the user has deleted this ad and all his other ads on OLX and the chat got deleted when I clicked on it. I do have screenshots of the chat as well as the transaction history on paytm.

Note; I am not sharing the number here for privacy reasons.

Sriram

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OlxIndia posted this 15 August 2017

Dear Sriram,

Thank you for sharing your concern with us and we regret the inconvenience caused to you.

 

We understand your concern, however, we would request you to elaborate your concern along with the adequate proofs at safety@olx.in.

 

- Transaction receipt if any advance payment was done.

- Chat/message history with the seller.

- Contact number/email address of the seller.

 

This will help us in taking appropriate steps on such users from repeating these activities on our site.

 

Awaiting reply from you!

 

Thanks,

Team OLX!

OlxIndia posted this 15 August 2017

Dear Sriram,

Thank you for your patience.

We completely understand your situation and apologize for the inconvenience caused.

 

We wish to inform you that without any delay, We have blocked the seller's account as well as his number so that he cannot dupe any more buyers.

 

We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms of Use.

 

Also, it is submitted for your information that OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions.  We suggest that you always analyse the ad you are interested in.

 

As you said, you have some documents supporting your case, we suggest to take the help of legal authorities. Kindly file an FIR against the seller and OLX will provide all the information related to the seller to the legal authorities.

 

Addressing your concern is our priority and we will always give you the best possible service.

 

Thanks,

Team OLX!



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