FRAUD TRANSACTION happened on my CITI CREDIT CARD

  • Last Post 16 November 2017
VipinJoshi posted this 02 August 2017

Yesterday night i.e. on 01 - August- 2017 2 transactions of 22,222,222.00 VND were done from my CITI CREDIT CARD. I am using this card from last 3 years and for the first time something of this  sort has happened to me. There was not call nothing not card number was asked and out of nothing the transactions were performed. I have blocked the CC now.

I always take precautions while doing transaction over internet but still this kind of fraud is shocking. 

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bimalpanigrahi posted this 02 August 2017

Sure Man I will let you know what i did.

1. contact the bank and register complaint block the card and reissue another card and record every call with them.

2. ask them if the amount is already claimed or not. if yes then they need to raise the dispute. if not then they will raise the dispute     when the amount will be claimed. if it is online transaction then the amount would be claimed within 5 days. follow up with bank every other day.

3. let the merchant know that this is a fraud transaction and share the bank request number and card details,extact time of transaction with them. Ask them to cancel that transaction.

4. register police complaint and send a copy to the bank through email.mention everything in email as a proof that you informed.

5. talk to banks dispute team and they will be able to help you better. 

6. when the amount will be claimed then the bank will send you a form to fill about the transaction and respond within 7 days. keep a check for that they normally don't inform by phone. so if you miss to send the form then you lose you money.

 

I hope this helps. all the best dude..never ever have your details in phone or computer or with any other site like paytm. i know how it feels when it happens. 

bimalpanigrahi posted this 02 August 2017

thats the exact amount which got deducted for me Man..Same person is responsible for this. Is it done for facebook ads??

LinzJoy posted this 19 September 2017

I had the same experience and there were at least 7 transactions on my citibank account . Have blocked my card as of now and informed fb through their support page. Planning to complain in cyber cell.  Did citi bank revert this transaction ? Any updates ?

 

FACEBK*ADS 20,000.00

FACEBK*LYV5HC2UA2 5,312,828.00

FACEBK*NYV5HC2UA2 317.00

FACEBK*ADS 20,000.00

FACEBK*LPMELC2L22 5,813,684.00

FACEBK*AGJ2PDNBE2 4,216,997.00

FACEBK*PTS7ECAPA2 5,437,239.00

eshwartej posted this 23 September 2017

I was sitting in my office and around 6:10PM to 6:12 PM i get 3 messages from my AXIS BANK saying that the amount of 5000000 VND, 4000000VND & 20,000VND had been credited to merchant name called FACEBKADS ,and my CREDIT LIMIT WAS REACHED and i get a mail from  bank stating that they had blocked the CARD and i immediately called customer care and reported of the fraud transaction which i haven't performed.and i had call RISK TEAM and inform them the same.

SINCE ITS AN INTERNATIONAL CURRENCY FRAUD,they had asked me to submit the following which i did and awaiting resolution from the investigation team as i would not need to pay for such fraudulent transaction.

 

LIST:

1)passport all pages photos taken 2)written letter stating the authorization is not made my me. 3)Dispute letter duly filled  4)transcation phone messages 5)mail confirmation messages     

 

 

 

AnupamSingh posted this 16 November 2017

Just now blocked my CITI card after getting 20,000 VND attempt with label FACEBOOK ADS.

Luckily the transactions were automatically declined by CITI.

i recently paid my amazon AWS bill via amazon india private limited... then transferred my google account for india billing.

Never saw anything like this past 10 years of same card usage- with heavy online usage.

I suspect one of those indian entities are storing card details somewhere on their disk without encryption.

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